
If you listened to the latest episode of Kneel Before Pod, you would have heard about how Amazon had some strange pricing on some rather good comic book trades. I personally ordered three. Of those three, I have already received Wolverine: Old Man Logan
On Tuesday, I received the following email;
"Hello,
Our records indicate you recently ordered 'Criminal (Deluxe Edition)'. Unfortunately, due to a pricing error, we sold many more than expected. In fact, we completely sold out — we don't have any in stock right now, and we're not even sure if we'll be able to get more.
As a result, we've had to cancel your order. I realize this is disappointing news, and I'm so sorry for any inconvenience this causes.
You may want to check our website from time to time to see if this item is available. If anyone is selling it, you'll see a "More Buying Choices" box on the product detail page; if it's not available from any sellers, you might see an "Order it used" or "Alert me" link. "Order it used" allows you to place a pre-order for the item in case another seller lists the item for sale later. "Alert me" allows you to sign up so we can e-mail you when Amazon has stock available for purchase.
I'm sorry I don't have better news. We hope to see you again soon."
Of course I was slightly disappointed, but this is not where it ends. Wednesday afternoon I received another email from Amazon;
"Hello,
We wanted to follow up on a recent message we sent about the cancellation of your recent order.
To recap: Due to a pricing error, we sold many more graphic novels than expected. In fact, we completely sold out — we don't have any in stock right now, and we're not sure when we'll be able to get more.
We're sorry for any frustration the issue may have caused, and have applied a $25 promotional certificate to your account.
You can use it the next time you order an item shipped and sold by Amazon.com. You'll see your available promotional balance at checkout--this amount will be applied to your next order automatically without entering a claim code.
I hope this helps. We look forward to seeing you again soon.
Sincerely,
Customer Service
Amazon.com"
So, apparently I am now getting $25 in credit for not spending $15. What it sounds like is that Amazon actually honoring the pricing it had for the comic books till they actually ran out of stock, then they actually started to cancel these orders.
Well done Amazon. You made a mistake and completely nutted up. A lesser company would have handled this completely the wrong way. You get a gold star today.
No comments:
Post a Comment